Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 86 | |
|
| 71 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 86 | |
|
| 75 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 70 | |
|
| 58 |
| Know the capital of the United States | Identify Turkey on a world map | "Develop a map of the world showing mountains, deserts, and rivers" |
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Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 67 | |
|
| 66 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 65 | |
|
| 64 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
| 63 | |
|
| 45 |
| Ride a train to work | Steer a large freighter through a busy harbor | Control air traffic at a busy airport |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 52 | |
|
| 49 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
| 50 | |
|
| 36 |
| Answer billing questions from credit card customers | Develop financial investment programs for individual clients | Keep a major corporation's financial records |
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History and Archeology
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures. |
| 44 | |
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| 45 |
| Take a class in US history | Teach local history to school children | Determine the age of bones for placing them in fossil history |
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Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| 43 | |
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| 43 |
| Fill out a medical claim form | Interview applicants for a secretarial position | Design a new personnel selection and promotion system for the Army |
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