Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 83 | |
|
| 62 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
  | | |
 | | |
|
|
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 71 | |
|
| 68 |
| Know the capital of the United States | Identify Turkey on a world map | "Develop a map of the world showing mountains, deserts, and rivers" |
| | |
| | |
|
|
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 70 | |
|
| 58 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
| | |
| | |
|
|
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
| 69 | |
|
| 48 |
| Ride a train to work | Steer a large freighter through a busy harbor | Control air traffic at a busy airport |
| | |
| | |
|
|
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 68 | |
|
| 46 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
| | |
| | |
|
|
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| 56 | |
|
| 64 |
| File letters alphabetically | Type 30 words per minute | Organize a storage system for company forms |
| | |
| | |
|
|
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
| 48 | |
|
| 49 |
| Operate a VCR to watch a pre-recorded training tape | Use a word processor | Create a program to scan computer disks for viruses |
| | |
| | |
|
|