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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Knowledge Areas

Learn about the most important knowledge areas for Transportation Attendants, Except Flight Attendants and Baggage Porters. Also, find out how proficient you have to be in each knowledge area.

Importance*More Info
1.Public Safety and Security77
2.Customer and Personal Service63
3.Transportation60
4.Psychology56
5.English Language55
6.Administration and Management51
7.Personnel and Human Resources44
8.Telecommunications43
9.Mathematics41
10.Communications and Media40
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Knowledge Area Scores

Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
77
50
Use a seatbeltInspect a building site for safety violationsCommand a military operation
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
63
57
Process customer dry-cleaning drop offWork as a day care aide supervising 10 childrenRespond to a citizen's request for assistance after a major disaster
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
60
44
Ride a train to workSteer a large freighter through a busy harborControl air traffic at a busy airport
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
56
56
Monitor several children on a playgroundUnderstand the impact of alcohol on human responsesTreat a person with severe mental illness
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
55
46
Write a thank you noteEdit a feature article in a local newspaperTeach a college English class
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
51
35
Sign a pay voucherMonitor progress of a project to ensure timely completionManage a $10 million company
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
44
32
Fill out a medical claim formInterview applicants for a secretarial positionDesign a new personnel selection and promotion system for the Army
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
43
33
Dial a phoneInstall a satellite TV dish"Develop a new, world-wide telecommunications network"
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
41
30
Add two numbersAnalyze data to determine areas with the highest salesDerive a complex mathematical equation
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
40
31
Write a thank you noteBe a radio disk jockeyWrite a novel