Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 80 | |
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| 65 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 67 |
| Adjust the settings on a copy machine to make reduced size photocopies | Adjust the speed of assembly line equipment based on the type of product being assembled | Control aircraft approach and landing at a large airport during a busy period |
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Troubleshooting
Determining causes of operating errors and deciding what to do about it. |
| 73 | |
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| 61 |
| Identify the source of a leak by looking under a machine | Identify the circuit causing an electrical system to fail | Direct the debugging of control code for a new operating system |
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| 59 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Speaking
Talking to others to convey information effectively. |
| 71 | |
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| 49 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 67 | |
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| 56 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly. |
| 66 | |
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| 57 |
| Monitor completion times while running a computer program | Monitor machine functions on an automated production line | Monitor and integrate control feedback in a petrochemical processing facility to maintain production flow |
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| 51 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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| 53 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 57 | |
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| 54 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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