Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 92 | |
|
| 86 |
| Exchange greetings with a coworker | Maintain good working relationships with almost all coworkers and clients | Gain cooperation from a culturally diverse group of executives hostile to your company |
  | | |
 | | |
|
|
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems. |
| 89 | |
|
| 74 |
| Determine the meal selection for a cafeteria | Select the location for a major department store | Make the final decision about a company's 5-year plan |
| | |
| | |
|
|
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| 88 | |
|
| 71 |
| Tend a highway toll booth | Sell shoes in a popular shoe store | Perform a monologue on national TV |
| | |
| | |
|
|
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 88 | |
|
| 67 |
| Write brief notes to others | Report the results of a sales meeting to a supervisor | Create a videotaped presentation of a company's internal policies |
| | |
| | |
|
|
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 87 | |
|
| 83 |
| Have little contact with people outside the organization | Make standard presentations about available services | Prepare or deliver press releases |
| | |
| | |
|
|
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 87 | |
|
| 63 |
| Follow a standard blueprint | Review a budget | Study international tax laws |
| | |
| | |
|
|
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 82 | |
|
| 73 |
| Organize a work schedule that is repetitive and easy to plan | Plan and organize your own activities that often change | Prioritize and plan multiple tasks several months ahead |
| | |
| | |
|
|
Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 79 | |
|
| 74 |
| Change the spacing on a printed report | Adapt popular music for a high school marching band | Create new computer software |
| | |
| | |
|
|
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members. |
| 77 | |
|
| 61 |
| Encourage two coworkers to stick with a tough assignment | Lead an assembly team in an automobile plant | Lead a large team to design and build a new aircraft |
| | |
| | |
|
|
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 77 | |
|
| 68 |
| Apologize to a customer who complains about waiting too long | Get two subordinates to agree about vacation schedules | Negotiate a major labor-management contract |
| | |
| | |
|
|