Most reservation and transportation ticket agents spend several weeks in company-sponsored training programs learning the reservation system and other travel-related information. Good customer service skills and the ability to work quickly are important.

Education and training. A high school diploma or its equivalent is the most common educational requirement for reservation and transportation ticket agents and travel clerks. Most airline reservation and ticket agents learn their skills through formal company training programs that can last several weeks. They learn company and industry policies as well as ticketing procedures. Trainees also learn to use the airline's computer system to obtain information on schedules, fares, and the availability of seats; to make reservations for passengers; and to prepare passenger itineraries. In addition, they must become familiar with train, airport, and airline code designations, security regulations, and safety procedures. After completing classroom instruction, new agents work under the direct guidance of a supervisor or experienced agent. During this time the supervisors may monitor telephone conversations to improve the quality of customer service so that agents learn to provide customer service in a courteous manner, while limiting the time spent on each call.

In contrast to those who work for airlines, reservation and transportation ticket agents and travel clerks who work for bus lines and railroads are trained on the job through short in-house classes that last several days.

Other qualifications. Applicants usually must be 18 years of age and older and a valid driver's license may be required. Also, experience with computers and good typing skills usually are required. Agents who handle passenger luggage must be able to lift heavy objects.

Many reservation and transportation ticket agents and travel clerks deal directly with the public, so a professional appearance and a pleasant personality are important. A clear speaking voice and fluency in English also are essential, because these employees frequently use the telephone or public-address systems. In addition, fluency in a foreign language is becoming increasingly helpful for those who deal with the public, because of the growing number of international and non-English speaking travelers.

Advancement. Reservation and transportation ticket agents and travel clerks may advance by being transferred to a position with more responsibilities or by being promoted to a supervisory position. Many travel companies fill supervisory and managerial positions by promoting individuals within their organization, so those who acquire additional skills, experience, and training improve their opportunities for advancement. Some companies require that candidates for supervisory positions have an associate degree in a business-related field, such as management, business administration, or marketing. Within the airline industry, a ticket agent may advance to lead worker on the shift.