Scheduling Work and Activities
Scheduling events, programs, and activities, as well as the work of others. |
| 96 | |
|
| 66 |
| Make appointments for patients using a predetermined schedule | Prepare the work schedule for salesclerks in a large retail store | "Schedule a complex conference program with multiple, parallel sessions" |
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Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 90 | |
|
| 80 |
| Exchange greetings with a coworker | Maintain good working relationships with almost all coworkers and clients | Gain cooperation from a culturally diverse group of executives hostile to your company |
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Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks. |
| 86 | |
|
| 58 |
| Exchange information during a shift change | Organize the cleanup crew after a major sporting event | Act as general contractor for building a large industrial complex |
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Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
| 86 | |
|
| 67 |
| Change the spacing on a printed report | Adapt popular music for a high school marching band | Create new computer software |
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Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 83 | |
|
| 72 |
| Organize a work schedule that is repetitive and easy to plan | Plan and organize your own activities that often change | Prioritize and plan multiple tasks several months ahead |
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 81 | |
|
| 63 |
| Write brief notes to others | Report the results of a sales meeting to a supervisor | Create a videotaped presentation of a company's internal policies |
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Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| 79 | |
|
| 67 |
| Have little contact with people outside the organization | Make standard presentations about available services | Prepare or deliver press releases |
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Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 76 | |
|
| 62 |
| Apologize to a customer who complains about waiting too long | Get two subordinates to agree about vacation schedules | Negotiate a major labor-management contract |
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems. |
| 76 | |
|
| 48 |
| Determine the meal selection for a cafeteria | Select the location for a major department store | Make the final decision about a company's 5-year plan |
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Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
| 75 | |
|
| 52 |
| Help a coworker complete an assignment | Assist a stranded traveler in finding lodging | Care for seriously injured persons in an emergency room |
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