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Employment of receptionists and information clerks is expected to grow faster than average for all occupations. Receptionists and information clerks will have a very large number of new jobs arise, more than 200,000 over the 2006-16 period. Additional job opportunities will result from the need to replace workers who transfer to other occupations or leave the labor force.
Employment change. Receptionists and information clerks are expected to increase by 17 percent from 2006 to 2016, which is faster than the average for all occupations. Employment growth will result from rapid growth in the following industries: offices of physicians, legal services, employment services, and management and technical consulting.
Technology will have conflicting effects on employment growth for receptionists and information clerks. The increasing use of voice mail and other telephone automation reduces the need for receptionists by allowing one receptionist to perform work that formerly required several. At the same time, however, the increasing use of other technology has caused a consolidation of clerical responsibilities and growing demand for workers with diverse clerical and technical skills. Because receptionists and information clerks may perform a wide variety of clerical tasks, they should continue to be in demand. Further, they perform many tasks that are interpersonal in nature and are not easily automated, ensuring continued demand for their services in a variety of establishments.
Job prospects. In addition to job growth, numerous job opportunities will be created as receptionists and information clerks transfer to other occupations or leave the labor force altogether. Opportunities should be best for persons with a wide range of clerical and technical skills, particularly those with related work experience.
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