Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 88 | |
|
| 73 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| 69 | |
|
| 49 |
| Register to vote in a national election | Prepare documents and title papers for the purchase of a new house | Serve as a judge in a federal court |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 67 | |
|
| 59 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 60 | |
|
| 49 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 59 | |
|
| 64 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 58 | |
|
| 48 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 56 | |
|
| 43 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment. |
| 54 | |
|
| 48 |
| Feed domestic animals | Investigate the effects of pollution on marine plants and animals | Isolate and identify a new virus |
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Chemistry
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods. |
| 53 | |
|
| 57 |
| Use a common household bug spray | Use the proper concentration of chlorine to purify a water source | Develop a safe commercial cleaner |
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Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 49 | |
|
| 55 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
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