Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 89 | |
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| 77 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 66 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Speaking
Talking to others to convey information effectively. |
| 82 | |
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| 64 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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| 70 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
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| 70 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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Negotiation
Bringing others together and trying to reconcile differences. |
| 77 | |
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| 72 |
| Present justification to a manager for altering work schedule | Contract with a wholesaler to sell items at a given cost | Work as an ambassador in negotiating a new treaty |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 77 | |
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| 68 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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| 70 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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| 74 |
| Encourage a coworker who is having difficulty finishing a piece of work | Direct the activities of a road repair crew with minimal disruption of traffic flow | "Plan, implement, and manage recruitment, training, and incentive programs for a high performance company" |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 75 | |
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| 74 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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