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	Business School Section

Knowledge Areas

Knowledge Areas & Required Proficiency Explanation

Find out the importance of specific areas of knowledge for the selected profession. Do you need to be a computer whiz or a legal expert? Will some business know-how be important?

Each area of knowledge is given two scores of 0-100. The first score indicates how important knowledge in a given area is for success in the profession. The second score indicates the level of knowledge needed. The second score is accompanied by a scale that helps you interpret the score.

Knowledge Area Scores

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Process customer dry-cleaning drop off	Work as a day care aide supervising 10 children	Respond to a citizen's request for assistance after a major disaster

English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Write a thank you note	Edit a feature article in a local newspaper	Teach a college English class

Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

Feed domestic animals	Investigate the effects of pollution on marine plants and animals	Isolate and identify a new virus

Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Write a thank you note	Be a radio disk jockey	Write a novel

Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Show someone how to bowl	Lead a quality improvement seminar	Design a training program for new employees

Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Use a seatbelt	Inspect a building site for safety violations	Command a military operation

Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Register to vote in a national election	Prepare documents and title papers for the purchase of a new house	Serve as a judge in a federal court

Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Know the capital of the United States	Identify Turkey on a world map	"Develop a map of the world showing mountains, deserts, and rivers"

Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.