Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 94 | |
|
| 79 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Time Management
Managing one's own time and the time of others. |
| 88 | |
|
| 78 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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Reading Comprehension
Understanding written sentences and paragraphs in work related documents. |
| 87 | |
|
| 80 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 79 | |
|
| 72 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 78 | |
|
| 72 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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Operations Analysis
Analyzing needs and product requirements to create a design. |
| 78 | |
|
| 76 |
| Select a photocopy machine for an office | Suggest changes in software to make a system more user friendly | Identify the control system needed for a new process production plant |
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Speaking
Talking to others to convey information effectively. |
| 74 | |
|
| 65 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 69 | |
|
| 69 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 68 | |
|
| 63 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 67 | |
|
| 68 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
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