Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 85 | |
|
| 50 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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Time Management
Managing one's own time and the time of others. |
| 81 | |
|
| 55 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do. |
| 73 | |
|
| 48 |
| Notice that customers are angry because they have been waiting too long | Be aware of how a coworker's promotion will affect a work group | Counsel depressive patients during a crisis period |
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Reading Comprehension
Understanding written sentences and paragraphs in work related documents. |
| 64 | |
|
| 46 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Speaking
Talking to others to convey information effectively. |
| 63 | |
|
| 47 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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Service Orientation
Actively looking for ways to help people. |
| 61 | |
|
| 45 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
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Equipment Selection
Determining the kind of tools and equipment needed to do a job. |
| 55 | |
|
| 40 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
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Coordination
Adjusting actions in relation to others' actions. |
| 55 | |
|
| 34 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
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Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 55 | |
|
| 44 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
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Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one. |
| 53 | |
|
| 40 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
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