Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| 76 | |
|
| 66 |
| Apologize to a customer who complains about waiting too long | Get two subordinates to agree about vacation schedules | Negotiate a major labor-management contract |
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Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| 76 | |
|
| 62 |
| Write brief notes to others | Report the results of a sales meeting to a supervisor | Create a videotaped presentation of a company's internal policies |
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Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems. |
| 76 | |
|
| 54 |
| Determine the meal selection for a cafeteria | Select the location for a major department store | Make the final decision about a company's 5-year plan |
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Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| 75 | |
|
| 68 |
| Exchange greetings with a coworker | Maintain good working relationships with almost all coworkers and clients | Gain cooperation from a culturally diverse group of executives hostile to your company |
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Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| 74 | |
|
| 59 |
| Organize a work schedule that is repetitive and easy to plan | Plan and organize your own activities that often change | Prioritize and plan multiple tasks several months ahead |
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources. |
| 74 | |
|
| 54 |
| Follow a standard blueprint | Review a budget | Study international tax laws |
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Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money. |
| 73 | |
|
| 59 |
| Work as a housekeeper responsible for keeping track of linens | Work as a chef responsible for ordering food for the menu | Serve as a financial executive in charge of a large company's budget |
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Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| 72 | |
|
| 48 |
| Review forms for completeness | Evaluate a complicated insurance claim for compliance with policy terms | Make a ruling in court on a complicated motion |
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Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| 71 | |
|
| 61 |
| Work occasionally as a backup supervisor | Supervise a small number of subordinates in a well-paid industry | Manage a severely downsized unit |
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Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. |
| 71 | |
|
| 57 |
| Give coworkers brief instructions on a simple procedural change | Teach a social sciences course to high school students | Develop and conduct training programs for a medical school |
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