Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 64 | |
|
| 54 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
  | | |
 | | |
|
|
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques. |
| 62 | |
|
| 46 |
| Keep an herb box in the kitchen | Operate a commercial fishing boat | "Run a 100,000-acre farm" |
| | |
| | |
|
|
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| 56 | |
|
| 40 |
| Add two numbers | Analyze data to determine areas with the highest sales | Derive a complex mathematical equation |
| | |
| | |
|
|
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 51 | |
|
| 35 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
| | |
| | |
|
|
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| 50 | |
|
| 40 |
| Sign a pay voucher | Monitor progress of a project to ensure timely completion | Manage a $10 million company |
| | |
| | |
|
|
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods. |
| 43 | |
|
| 37 |
| Put a computer back into its packing materials | Supervise an appliance assembly line | Manage an international shipping company distribution center |
| | |
| | |
|
|