Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 98 | |
|
| 85 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 89 | |
|
| 55 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
| 76 | |
|
| 48 |
| Ride a train to work | Steer a large freighter through a busy harbor | Control air traffic at a busy airport |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 68 | |
|
| 44 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 64 | |
|
| 62 |
| Monitor several children on a playground | Understand the impact of alcohol on human responses | Treat a person with severe mental illness |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 54 | |
|
| 46 |
| Know the capital of the United States | Identify Turkey on a world map | "Develop a map of the world showing mountains, deserts, and rivers" |
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Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| 47 | |
|
| 35 |
| Show someone how to bowl | Lead a quality improvement seminar | Design a training program for new employees |
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Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins. |
| 47 | |
|
| 35 |
| Identify two cultures in a story as being different | Write a pamphlet about cultural differences | Create a new theory about the development of civilizations |
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Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
| 46 | |
|
| 35 |
| Use a band-aid | Fill a tooth cavity | Perform open heart surgery |
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Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. |
| 44 | |
|
| 31 |
| Sell cakes at a bake sale | Call a list of clients to introduce them to a new product line | Develop a marketing plan for a nationwide telephone system |
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