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	Overview	Nature of Work	Knowledge Areas	Skills Utilized
Job Activities	Abilities	Job Conditions	Work Satisfaction	Education/Training

Job Activities

Learn about the most important job activities for First-Line Supervisors/Managers of Office and Administrative Support Workers. Also, find out how proficient you have to be in each job activity.
		Importance*	More Info
1.	Getting Information	91
2.	Communicating with Supervisors, Peers, or Subordinates	87
3.	Establishing and Maintaining Interpersonal Relationships	82
	Interacting With Computers	82
5.	Guiding, Directing, and Motivating Subordinates	81
6.	Making Decisions and Solving Problems	80
7.	Developing and Building Teams	79
	Organizing, Planning, and Prioritizing Work	79
9.	Communicating with Persons Outside Organization	77
10.	Coordinating the Work and Activities of Others	76
* Importance out of 100 Score Key Importance for success in this profession Level of proficiency needed

Job Activity Scores

Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.

Follow a standard blueprint	Review a budget	Study international tax laws

Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Write brief notes to others	Report the results of a sales meeting to a supervisor	Create a videotaped presentation of a company's internal policies

Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.

Exchange greetings with a coworker	Maintain good working relationships with almost all coworkers and clients	Gain cooperation from a culturally diverse group of executives hostile to your company

Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Enter employee information into a computer database	Write software for keeping track of parts in inventory	Set up a new computer system for a large multinational company

Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Work occasionally as a backup supervisor	Supervise a small number of subordinates in a well-paid industry	Manage a severely downsized unit

Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.

Determine the meal selection for a cafeteria	Select the location for a major department store	Make the final decision about a company's 5-year plan

Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.

Encourage two coworkers to stick with a tough assignment	Lead an assembly team in an automobile plant	Lead a large team to design and build a new aircraft

Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.

Organize a work schedule that is repetitive and easy to plan	Plan and organize your own activities that often change	Prioritize and plan multiple tasks several months ahead

Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Have little contact with people outside the organization	Make standard presentations about available services	Prepare or deliver press releases

Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.

Exchange information during a shift change	Organize the cleanup crew after a major sporting event	Act as general contractor for building a large industrial complex