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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Knowledge Areas

Learn about the most important knowledge areas for First-Line Supervisors/Managers of Mechanics, Installers, and Repairers. Also, find out how proficient you have to be in each knowledge area.

Importance*More Info
1.Mechanical71
2.Administration and Management68
3.Customer and Personal Service66
4.English Language62
5.Engineering and Technology60
6.Building and Construction58
7.Public Safety and Security57
8.Personnel and Human Resources56
9.Production and Processing53
10.Design51
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Knowledge Area Scores

Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
71
71
Replace the filters in a furnaceReplace a valve on a steam pipeOverhaul an airplane jet engine
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
68
60
Sign a pay voucherMonitor progress of a project to ensure timely completionManage a $10 million company
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
66
63
Process customer dry-cleaning drop offWork as a day care aide supervising 10 childrenRespond to a citizen's request for assistance after a major disaster
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
62
50
Write a thank you noteEdit a feature article in a local newspaperTeach a college English class
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
60
54
Install a door lockDesign a more stable grocery cartPlan for the impact of weather in designing a bridge
Building and Construction
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
58
56
Choose the proper type of wood for adding a deck onto a houseFix a plumbing leak in the ceilingBuild a high-rise office tower
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
57
51
Use a seatbeltInspect a building site for safety violationsCommand a military operation
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
56
55
Fill out a medical claim formInterview applicants for a secretarial positionDesign a new personnel selection and promotion system for the Army
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
53
51
Put a computer back into its packing materialsSupervise an appliance assembly lineManage an international shipping company distribution center
Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
51
55
Draw a straight line 4 3/16 inches longDraw plans for remodeling a kitchenDevelop detailed plans for a high-rise office building