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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Knowledge Areas

Learn about the most important knowledge areas for First-Line Supervisors/Managers of Housekeeping and Janitorial Workers. Also, find out how proficient you have to be in each knowledge area.

Importance*More Info
1.Mechanical70
2.Administration and Management62
3.Customer and Personal Service58
4.Public Safety and Security57
Psychology57
6.Chemistry54
7.Production and Processing51
8.Building and Construction50
9.Physics48
10.Engineering and Technology47
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed
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Knowledge Area Scores

Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
70
55
Replace the filters in a furnaceReplace a valve on a steam pipeOverhaul an airplane jet engine
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
62
62
Sign a pay voucherMonitor progress of a project to ensure timely completionManage a $10 million company
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
58
56
Process customer dry-cleaning drop offWork as a day care aide supervising 10 childrenRespond to a citizen's request for assistance after a major disaster
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
57
57
Use a seatbeltInspect a building site for safety violationsCommand a military operation
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
57
50
Monitor several children on a playgroundUnderstand the impact of alcohol on human responsesTreat a person with severe mental illness
Chemistry
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
54
57
Use a common household bug sprayUse the proper concentration of chlorine to purify a water sourceDevelop a safe commercial cleaner
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
51
47
Put a computer back into its packing materialsSupervise an appliance assembly lineManage an international shipping company distribution center
Building and Construction
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
50
50
Choose the proper type of wood for adding a deck onto a houseFix a plumbing leak in the ceilingBuild a high-rise office tower
Physics
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
48
44
Use a crowbar to pry open a boxCalculate water pressure through a pipeDesign a cleaner burning gasoline engine
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
47
46
Install a door lockDesign a more stable grocery cartPlan for the impact of weather in designing a bridge