Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 87 | |
|
| 76 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
  | | |
 | | |
|
|
|
| 75 |
| Decide how scheduling a break will affect work flow | Evaluate a loan application for degree of risk | Decide whether a manufacturing company should invest in new robotics technology |
| | |
| | |
|
|
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 80 | |
|
| 74 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
| | |
| | |
|
|
Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 77 | |
|
| 68 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
| | |
| | |
|
|
|
| 71 |
| Instruct a new employee in the use of a time clock | Instruct a coworker in how to operate a software program | Demonstrate surgical procedure to interns in a teaching hospital |
| | |
| | |
|
|
|
| 71 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
| | |
| | |
|
|
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 73 | |
|
| 73 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
| | |
| | |
|
|
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| 72 | |
|
| 71 |
| Think about the implications of a newspaper article for job opportunities | Determine the impact of new menu changes on a restaurant's purchasing requirements | Identify the implications of a new scientific theory for product design |
| | |
| | |
|
|
Speaking
Talking to others to convey information effectively. |
| 72 | |
|
| 73 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
| | |
| | |
|
|
|
| 71 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
| | |
| | |
|
|