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Counter Attendants, Cafeteria, Food Concession, and Coffee Shop

Skill Areas

Skill Areas & Required Proficiency Explanation

 

Learn what skills are most important in the selected profession. Do you need to be able to tackle complex problems or juggle a number of activities? Will you be required to repair and maintain machines or teach others how to do a given task?

Each skill is given two scores of 0-100. The first score indicates how important a given skill is for success in the profession. The second score indicates the level of skill needed. The second score is accompanied by a scale that helps you interpret the score.

 

Skill Area Scores

Speaking
Talking to others to convey information effectively.
65
42
Greet tourists and explain tourist attractionsInterview applicants to obtain personal and work historyArgue a legal case before the Supreme Court
Instructing
Teaching others how to do something.
58
38
Instruct a new employee in the use of a time clockInstruct a coworker in how to operate a software programDemonstrate surgical procedure to interns in a teaching hospital
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
57
31
Take a customer's orderAnswer inquiries regarding credit referencesPreside as judge in a complex legal disagreement
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
55
40
Read step-by-step instructions for completing a formRead a memo from management describing new personnel policiesRead a scientific journal article describing surgical procedures
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
50
47
Notice that customers are angry because they have been waiting too longBe aware of how a coworker's promotion will affect a work groupCounsel depressive patients during a crisis period
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