Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 100 | |
|
| 85 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
  | | |
 | | |
|
|
|
| 77 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
| | |
| | |
|
|
|
| 94 |
| Notice that customers are angry because they have been waiting too long | Be aware of how a coworker's promotion will affect a work group | Counsel depressive patients during a crisis period |
| | |
| | |
|
|
Speaking
Talking to others to convey information effectively. |
| 84 | |
|
| 73 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
| | |
| | |
|
|
|
| 78 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
| | |
| | |
|
|
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 81 | |
|
| 79 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
| | |
| | |
|
|
Negotiation
Bringing others together and trying to reconcile differences. |
| 80 | |
|
| 66 |
| Present justification to a manager for altering work schedule | Contract with a wholesaler to sell items at a given cost | Work as an ambassador in negotiating a new treaty |
| | |
| | |
|
|
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| 79 | |
|
| 79 |
| Lay out tools to complete a job | Redesign a floor layout to take advantage of new manufacturing techniques | Develop and implement a plan to provide emergency relief for a major metropolitan area |
| | |
| | |
|
|
Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| 79 | |
|
| 82 |
| Learn a different method of completing a task from a coworker | Identify an alternative approach that might help trainees who are having difficulties | Apply principles of educational psychology to develop new teaching methods |
| | |
| | |
|
|
Writing
Communicating effectively in writing as appropriate for the needs of the audience. |
| 76 | |
|
| 71 |
| Take a telephone message | Write a memo to staff outlining new directives | Write a novel for publication |
| | |
| | |
|
|