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OverviewNature of WorkKnowledge AreasSkills Utilized
Job ActivitiesAbilitiesJob ConditionsWork SatisfactionEducation/Training

Knowledge Areas

Learn about the most important knowledge areas for Cargo and Freight Agents. Also, find out how proficient you have to be in each knowledge area.

Importance*More Info
1.Transportation87
2.Customer and Personal Service66
3.English Language64
4.Computers and Electronics49
5.Administration and Management47
* Importance out of 100

Score Key
  Importance for success in this profession
  Level of proficiency needed

Knowledge Area Scores

Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
87
57
Ride a train to workSteer a large freighter through a busy harborControl air traffic at a busy airport
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
66
66
Process customer dry-cleaning drop offWork as a day care aide supervising 10 childrenRespond to a citizen's request for assistance after a major disaster
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
64
41
Write a thank you noteEdit a feature article in a local newspaperTeach a college English class
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
49
46
Operate a VCR to watch a pre-recorded training tapeUse a word processorCreate a program to scan computer disks for viruses
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
47
45
Sign a pay voucherMonitor progress of a project to ensure timely completionManage a $10 million company