Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 82 | |
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| 64 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 55 |
| Keep a monthly calendar of appointments | Allocate the time of subordinates to projects for the coming week | Allocate the time of scientists to multiple research projects |
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| 53 |
| Adjust the settings on a copy machine to make reduced size photocopies | Adjust the speed of assembly line equipment based on the type of product being assembled | Control aircraft approach and landing at a large airport during a busy period |
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Coordination
Adjusting actions in relation to others' actions. |
| 65 | |
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| 61 |
| Schedule appointments for a medical clinic | Work with others to put a new roof on a house | Work as director of a consulting project calling for interaction with multiple subcontractors |
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Speaking
Talking to others to convey information effectively. |
| 65 | |
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| 50 |
| Greet tourists and explain tourist attractions | Interview applicants to obtain personal and work history | Argue a legal case before the Supreme Court |
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| 53 |
| Read step-by-step instructions for completing a form | Read a memo from management describing new personnel policies | Read a scientific journal article describing surgical procedures |
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Operation Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly. |
| 61 | |
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| 52 |
| Monitor completion times while running a computer program | Monitor machine functions on an automated production line | Monitor and integrate control feedback in a petrochemical processing facility to maintain production flow |
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Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| 61 | |
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| 51 |
| Determine whether a subordinate has a good excuse for being late | Evaluate customer complaints and determine appropriate responses | Write legal brief challenging a federal law |
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| 53 |
| Select a screwdriver to use in adjusting a vehicle's carburetor | Choose a software application to use to complete a work assignment | Identify the equipment needed to produce a new product line |
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| 50 |
| Notice that customers are angry because they have been waiting too long | Be aware of how a coworker's promotion will affect a work group | Counsel depressive patients during a crisis period |
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