Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| 54 | |
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| 37 |
| Take a customer's order | Answer inquiries regarding credit references | Preside as judge in a complex legal disagreement |
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| 42 |
| Ask customers if they would like cups of coffee | "Make flight reservations for customers, using airline reservation system" | Direct relief agency operations in a disaster area |
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