Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| 76 | |
|
| 68 |
| Process customer dry-cleaning drop off | Work as a day care aide supervising 10 children | Respond to a citizen's request for assistance after a major disaster |
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Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits. |
| 64 | |
|
| 51 |
| Ride a train to work | Steer a large freighter through a busy harbor | Control air traffic at a busy airport |
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Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| 62 | |
|
| 42 |
| Use a seatbelt | Inspect a building site for safety violations | Command a military operation |
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English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| 62 | |
|
| 43 |
| Write a thank you note | Edit a feature article in a local newspaper | Teach a college English class |
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Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures. |
| 49 | |
|
| 37 |
| Use a band-aid | Fill a tooth cavity | Perform open heart surgery |
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Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| 49 | |
|
| 58 |
| Monitor several children on a playground | Understand the impact of alcohol on human responses | Treat a person with severe mental illness |
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Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems. |
| 42 | |
|
| 29 |
| Dial a phone | Install a satellite TV dish | "Develop a new, world-wide telecommunications network" |
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Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| 42 | |
|
| 34 |
| Register to vote in a national election | Prepare documents and title papers for the purchase of a new house | Serve as a judge in a federal court |
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